Something on your mind?
We’re happy to help. Have a look below to find answers to common questions, or call us on 01245 290 334 or 07719305574
APPOINTMENTS.
HOW DO I BOOK IN?Please note that we are an appointment-only salon, and we tend to book up a few weeks in advance. You can always check in for last-minute availability via phone, or get advance notice of treatment openings by singing up to our mailing list.
Congratulations! And we do have a line of pregnancy treatments. You can see them here. And please let your therapist know about your upcoming little one when you book in so they can adjust the treatment plan accordingly. Here is our dedicated Pregnancy Treatment page.
Since moving to 142 New London Road a lot has changed at Mimosa Beauty
It has been bought to our attention recently that as the salon is now spread over three floors, our original child policy, which was that children are welcome at Mimosa if in a pushchair and car seat is no longer very plausible due to health and safety regulations
With health and safety in mind, and the risk of three flights of stairs, we feel that from an aspect of safety, children are not able to accompany you for treatments unless in extreme circumstances with granted permission from the salon.
I hope you understand that the environment that we are trying to create at Mimosa is one of peace, calm and tranquillity. Your time with us should be a retreat and a sanctuary from your hectic day, and we do not want the added stress of having to worry about little people’s safety in the salon.
When Jennie was working solo and at the smaller premises the space was uniquely yours and now in larger premises, this sanctuary is shared with potentially 4-6 other clients at the same time.
This is why we ask you to respect other people’s space and sanctuary. Jennie has done her utmost to soundproof the salon as much as possible however sound does still travel, especially in reception so we just ask for your co-operation in this matter to ensure everyone has the very best experience and treatment as possible at Mimosa Beauty.
We do! You can buy gift vouchers for specific denominations – all vouchers are avaliable to purchase in our online shop. Vouchers are valid for 12 months after purchase, and we will happily post them to you if you give us an address. COVID-19 – PLEASE DO NOT COME INTO SALON TO BUY YOUR VOUCHERS – WE POST THEM OUT.
Please note that we do tend to book up 6-8 weeks in advance, so make sure your lucky person books in well before the voucher expires.
Absolutely! We’re active in the eco-innovation movement and 100% eco-friendly, from the paint to the way we deal with our rubbish to our soundproofing to the detergent we wash our towels in to the lights we use in each room and more. Click here to find out more.
COVID-19
What do you have in place for covid-19?We do insist that all masks worn inside Mimosa Beauty are supplied by the salon, this ensures that the salon remains a sterile environment.
All therapists wear surgical masks which are changed every 3 hours.
We have a virus killer which ensures that the salon remains virus clear and the air within the salon is purified and any airborne bacteria is killed.
All touch points are disinfected in between every client including the key pad on the credit card machine and all door handles
We have always acted above the government guidelines and we will continue to do so until further notice. As we haven’t removed any of our covid policies and procedures, nothing needs to change.
If you are booked in for a treatment that requires the removal of your face mask – facials, shoulder, neck & scalp massage, facial electrolysis or facial waxing. It is essential that you perform a lateral flow test before you come to the salon. I urge all of you coming in for treatments to please perform a lateral flow the night before your appointment so that we can all keep the Mimosa environment as safe as possible.
Tests can be picked up from the library, from any pharmacy or ordered online here: https://www.gov.uk/order-coronavirus-rapid-lateral-flow-tests
The salon doors will be locked unless you have an appointment. While I love and appreciate your support of a small business, it is putting other people at risk, and it must stop.
All vouchers and products need to be purchased online here – unless you are coming into the salon for a treatment. We would love you to continue supporting the salon from afar and have loved meeting all the wonderful new people who have been introduced to us by vouchers.
WAXING.
Is waxing hygienic?We take our waxing treatments incredibly seriously, and go above and beyond industry standards of hygiene and care. We never, ever double dip, we always wear gloves, and we’re always on hand should you have questions before or after your treatment
You might have some light stinging, but our founder has used her years of experience and training to develop an in-house waxing methodology that makes the process virtually pain-free.
We’re also very aware of the difference that the type of wax used can make in your experience, which is why we use hot wax for 90% of our treatments, and we only use Australian Bodycare wax for our strip waxing treatments (those on the arms, legs, chest, and back.)
For best results, your hair needs to be at least 1/4 inch long. (That’s about as long as a grain of rice.)
Our hot wax can grab hairs as short as 1mm in length, and our strip wax can remover hair as short as 3mm. You might be able to get away with waxing an area that’s been shaved 10 – 12 days earlier, but we really suggest you leave it at least three weeks.
It varies from person to person, but normally it lasts about 3 – 4 weeks. And the good news is, your hair will become thinner the more you have it waxed.
If you have any contagious skin conditions or sunburnt, chafed, or broken skin, we will not be able to wax you until the condition is completely clear. Likewise, if you’ve been using steroid creams within the last three months or Roaccutane within the last six months, we can’t do a treatment.
Maybe. But if it’s your first one, we recommend having your wax at least a week in advance, because you may look or feel a little sore afterwards. Give everything a few days to settle down, just to be on the safe side.
Start exfoliating the area you’re going to have waxed every 2 – 3 days to encourage the hair to come through and minimise ingrown hairs. We recommend Perron Rigot Double Scrub for this.
You need to avoid heat and friction for 24 hours after you wax. This means:
- No hot baths or showers. Warm ones are OK though.
- No saunas, hot tubs or steam treatments.
- No tanning — that includes sunbathing, sun beds, or fake tans.
- No sport or workouts.
- No scratching or touching your skin unless you’ve washed your hands.
- No swimming in chlorinated pools.
- No deodorants, body sprays, powders, lotions or other products on the area other than those recommended by your therapist.
Some slight soreness, small bumps, or redness is all very common after having a wax, especially if it’s your first one. Any reactions you’ve had should go away within 48 hours. If you have redness or irritation that lasts longer than that, or you just have any other questions, don’t hesitate to contact us.
Of course you can! Waxing during pregnancy has become very popular in the past few years, and our therapists are trained to ensure that your wax is safe and comfortable. Lots of our mummies to be like to get a Playboy or a Hollywood wax one week or so before their due date.
MENS WAXING.
I’m a man and I’ve never had a wax before. What should I do?To get the best results with your treatment, please arrive freshly showered, and try to gently exfoliate the area you’re getting waxed for a few days before your treatment. Don’t worry about shaving or trimming the area beforehand.
Please don’t worry about being naked or becoming aroused during the treatment. Your therapist is no more concerned with the size or shape of your body than the type of car you drive or the colour of your eyes!
While some clients do experience a temporary physical arousal in response to the manipulation of their genitals, this it nothing to worry about and usually goes away quickly. Customers are advised, however, that inappropriate behaviour will not be tolerated.